Bee Careful — Don't Get Stung by Scammers
Energy Guardian helps you stay safe online with simple, practical advice to protect your personal information and avoid fraud.
Important: Energy Guardian will NEVER contact you unless you have explicitly requested it. We do not cold call, send unsolicited emails, or ask for sensitive personal information.
Energy Guardian Will Never Contact You Unsolicited
Contact on Request Only
We only ever contact you if you have specifically asked us to. Any unsolicited call, email, or message claiming to be from Energy Guardian should be treated with suspicion and reported.
Ignore Unsolicited Contact
If you receive unexpected contact claiming to be from Energy Guardian, do not engage. Do not click any links, do not call back any numbers provided, and do not share any personal information.
We Never Ask for Sensitive Data
Energy Guardian will never ask for your passwords, bank account details, National Insurance number, or any other sensitive personal or financial information via email, phone, or SMS.
Common Types of Scams to Watch For
Phishing Emails
Fraudulent emails designed to look like they come from legitimate organisations — energy companies, banks, or government bodies. They typically ask you to click a link or provide personal details.
Smishing (SMS Scams)
Text messages claiming you're owed a rebate, that your direct debit has failed, or that urgent action is required. Links in these messages often lead to fake websites built to steal your data.
Phone Impersonation
Callers pretending to be from your energy supplier, Ofgem, or a government scheme. They may use pressure tactics, claim your account is at risk, or offer deals that seem too good to be true.
Fake Energy Offers
Unsolicited offers of energy efficiency grants, smart meter upgrades, or government rebates used as a pretext to gain access to your home or extract financial information.
How to Avoid Getting Stung by Scams
Never share personal or financial information in response to unexpected contact.
Do not click links in unsolicited emails or text messages — go directly to the official website.
Avoid downloading unexpected attachments, even from addresses that appear familiar.
Verify sender email addresses carefully — look for subtle misspellings or unusual domains.
Be alert to urgency or pressure tactics — legitimate organisations do not rush you.
Enable two-factor authentication on all important accounts, especially email and banking.
Email & Attachment Safety
Prevention
- Do not open attachments from unknown or unexpected senders.
- Hover over links before clicking to check the actual destination URL.
- Be suspicious of emails asking you to "verify" or "confirm" account details.
- Check the sender's full email address — not just the display name.
If You've Opened a Suspicious Attachment
- Disconnect from the internet immediately.
- Run a full antivirus or malware scan on your device.
- Change your passwords — starting with email and banking.
- Monitor your accounts closely for any unusual activity.
- Contact your bank if you believe financial data may be at risk.
How to Report Phishing & Fraud in the UK
Text the suspicious message to 7726 — free on all major UK networks.
For official guidance on protecting yourself online, visit the National Cyber Security Centre (NCSC) at ncsc.gov.uk — the UK government's authority on cyber security.
General Online Safety Tips
Keep all software, apps, and devices updated — security patches close known vulnerabilities.
Use strong, unique passwords for every account. A password manager makes this straightforward.
Avoid using public Wi-Fi for sensitive actions such as online banking or entering passwords.
Always check URLs carefully before entering any information — look for HTTPS and the padlock icon.
Install reputable antivirus software and run regular scans on all your devices.
Review your privacy settings on social media — oversharing can help scammers target you.
Frequently Asked Questions
Only Use Official Energy Guardian Channels
If you are ever unsure whether contact from Energy Guardian is genuine, do not respond. Visit this website directly by typing energyguardian.co.uk into your browser. We will never ask you to act urgently or share sensitive information unexpectedly.
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