Privacy Policy

Energy Guardian ("we", "us", "our") operates the website at energyguardian.co.uk.

Our registered address is: 19 Northumberland Place, Shrewsbury, SY1 2RL.

We are the data controller for personal information collected through this website. If you have any questions about how we handle your data, please contact us at [email protected].

We collect personal data only when you actively provide it to us through the following forms on our website:

• Contact / enquiry form: Name, email address, and your message.
• Energy survey form: Name, email address, property details, and energy usage information you choose to share.
• Home energy audit request: Name, email address, and property information required to prepare your audit.
• BlueLight reward claim: BlueLight Card number, full name, and preferred voucher choice (Amazon or Love2shop).

We do not use cookies, tracking pixels, or analytics tools. We do not collect data passively as you browse our website.

We use the personal data you provide solely for the purpose for which it was submitted:

• To respond to your enquiry or message.
• To carry out the energy survey or audit you requested.
• To process and verify your BlueLight reward claim and issue your voucher.
• To send you information you have specifically requested.

We do not use your data for marketing purposes unless you have separately and explicitly consented to receive marketing communications from us.

We process your personal data on the following legal bases under UK GDPR:

• Contract / pre-contractual steps: Where processing is necessary to respond to your request or fulfil a service you have asked for.
• Legitimate interests: Where we have a legitimate business interest in responding to enquiries and improving our services, and that interest is not overridden by your rights.
• Legal obligation: Where we are required to retain certain records by law.

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Utility Warehouse (UW): If you proceed to join UW through our referral link, UW will collect and process your data independently under their own privacy policy. We do not pass your data to UW directly.
• Service providers: We use trusted third-party email infrastructure to deliver form submissions to us. These providers act as data processors and are contractually bound to handle your data securely.
• Legal requirements: We may disclose your data if required to do so by law or in response to a valid request from a public authority.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and survey data is typically retained for up to 2 years. BlueLight reward claim records are retained for up to 3 years for audit and verification purposes. You may request deletion of your data at any time (see Your Rights below).

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to object: You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Form submissions are transmitted securely. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website contains links to third-party websites, including Utility Warehouse, TrustMark, and the EPC Register. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal data to them.

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: